FREQUENTLY ASKED QUESTIONS
Yes, we deliver worldwide. Shipping costs will apply, and will be added at checkout. For full details of the countries we deliver to visit Delivery Information.
It depends on where you are. Orders placed before 3pm Monday to Friday are despatched the same day. Please note Royal Mail will not deliver Saturday or Sunday. Overseas deliveries can take anywhere from 7-10 days. If you are overseas and require your order sooner, please contact our Customer Care team who will be able to help you. Delivery details will be provided in your confirmation email.
For full details visit Delivery Information.
We use Royal Mail Tracked 48 or Royal Mail Special Delivery. For international orders we use Royal Mail International Tracked. We can also ship via DHL if required.
Once your order has been despatched we will send you delivery confirmation and tracking details via email.
Please allow 1 business day for responses.
To initiate a return, please click the link – RETURN PORTAL
1. Your return label can be found by pressing the button below. Please print your label and attach it to your parcel so it covers the barcode of the original label. Ensure you return your items in the condition that they were sold, with all the original tags and labels. Pack your return items carefully to prevent damage in transit. Your return will need to be dropped off at any of the 7500 local stores offering the CollectPlus service.
2. Choose which items you’d like to return and the reason why.
4. Print your return label OR download your QR code to scan at your nearest store.
To find your nearest store visit https://www.collectplus.yodel.co.uk/store-locator?v=2. Please keep your proof of posting receipt until we have acknowledged receipt of your items
5. Once your parcel has been dropped off click our Track Return button to check its progress.
You have 14 days from the date of receiving your parcel to return any unwanted items.
International: Depending on your country, returns may be subsidised or paid by the customer.
We offer drop-off so you can return your parcel . We also have printer-less options for those who can’t print at home.
No printer? No problem – click the ‘download barcode’ button below to download a barcode. Save this to your phone. Take the barcode to a Collect+ store, the cashier will scan it and print a returns label for you
We are happy to accept returns for a full refund to your original payment method. We also offer an exchange service if you wish to change the colour or size of a product.
We aim to process all returns within 7 – 10 working days of delivery to us, at which time we will issue a full refund and will follow up with a return confirmation e-mail. The refund will be processed back to your original method of payment.
UK: We offer a free refunds or exchanges.
International: Depending on your country, returns may be subsidised or paid by the customer. This information will be available when you register your return.
Unfortunately, original shipping fees or return shipping charges are non-refundable unless the error was made on our part. In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.
We’re really sorry if we’ve made a mistake with your refund. Please send us a message on email@example.com so we can fix this for you right away.
We are truly sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send us an image so we can look into this and organise for another one to be sent to you!
We’re really sorry if we’ve made a mistake with your order. Please contact us on firstname.lastname@example.org so we can fix this for you right away.
You can track the progress of your return here. We’ll email you once we’ve received your return and processed your refund.
Please email us at email@example.com and one of the team will be able to help you out.
In order to return a product you need to request a return form from our Customer Care team. We require that a fully completed return request form is received by our customer care team within 14 days of you receiving your order. All items must be returned unworn and with the original product packaging intact. No product can be returned to us without an authorised return request and some products are non returnable unless faulty.For full details visit our Returns & Refunds page
Depending on the status of your order, it may be possible to amend your order.
If you need to make any amendments to your purchase, please call our Customer Care team as soon as possible and we’ll see what we can do
You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:
-Track your orders and review past purchases
-Request an exchange or return directly from your account.
-Add pieces you love or missed out on to your Wish List.
-Save your address and card details so you can shop even quicker in future.
If you‘ve forgotten your password, please follow the link below to recover it now via the Login page.
Recover your password